THE ARCHIVE VAULTTHE ARCHIVE VAULT™

Policies

Privacy Policy

This policy explains what information The Archive Vault collects, why it is collected, and how it is used and protected when you browse the website or place an order.

1. Information we collect

  • Customer name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information
  • Transaction and payment reference information
  • Device and browser information, where applicable
  • Website interaction information, where applicable

2. How we use information

  • Order processing
  • Payment processing
  • Delivery and fulfilment
  • Customer service
  • Order communications
  • Fraud prevention
  • Website security
  • Accounting and invoicing
  • Legal and regulatory compliance
  • Improving website functionality, where applicable

3. Payment processing

Payments may be processed through authorised third-party payment gateway providers. The Archive Vault does not intentionally store customers’ complete card numbers, CVV or sensitive payment authentication information on its own servers unless specifically permitted and secured in accordance with applicable payment standards.

Payment information entered during checkout is handled by the payment provider under their own terms and privacy practices.

4. Shipping and delivery providers

To deliver your order, we share the necessary delivery details — such as recipient name, shipping address and contact number — with courier and logistics partners. These details are shared only to the extent required to complete delivery.

5. Third-party service providers

We use third-party services for website hosting, database and authentication, email delivery, analytics where applicable, and payment processing. These providers process information on our behalf for the purposes described in this policy.

6. Cookies

The website uses cookies and similar browser storage to keep you signed in, remember your shopping bag and wishlist, remember your region preference, and keep the website secure and functional. You can control cookies through your browser settings, although some website features may not work correctly if cookies are disabled.

7. Data security

We use reasonable technical and organisational measures to protect customer information, including encrypted connections, access controls and restricted administrative access. No method of transmission or storage can be guaranteed to be completely secure. We do not claim any security certification that we have not actually obtained.

8. Data retention

Order, transaction and invoice records are retained for as long as required for accounting, tax and legal compliance purposes, and for the resolution of disputes. Account information is retained while your account remains active.

9. Customer rights

You may request access to, correction of, or deletion of your personal information, subject to records that we are required to retain by law. You may also unsubscribe from marketing emails at any time using the unsubscribe link in those emails. To make a request, contact us at thearchive1501@gmail.com.

10. Legal requirements

We may disclose information where required to do so by applicable law, regulation, legal process, or a lawful request by a government, banking or enforcement authority, or where necessary to prevent fraud or protect our legal rights.

11. Privacy policy updates

This policy may be updated from time to time. The current version published on this page applies to your use of the website.

12. Contact information

For any privacy-related question, contact The Archive Vault at thearchive1501@gmail.com or +91 82202 71501.

Contact us

The Archive Vault (brand: The Archive Vault)
GSTIN: 33HUSPM9403C1ZF
Registered Business Address: 138A, Beach Road, Thoothukudi, Tamil Nadu - 628001, India
Email: thearchive1501@gmail.com
Phone: +91 82202 71501
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

The Archive Vault is an online-only e-commerce business. We currently do not operate a physical walk-in retail store.

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